Responsible Gaming

A few spins or a weekend bet should stay a bit of fun, never something that takes over your week. Every tool on this page is available in your Freshbet account from the moment you register, and you can switch them on yourself without contacting support.

Gambling should remain entertainment. If sessions start running longer than planned, money set aside for other things ends up in the cashier, or you find yourself hiding how much you play, it is time to pause. Our tools work best when you set them up before that point.

Deposit and Loss Limits

You can set a daily, weekly or monthly deposit cap, and we will hold you to it. A lower limit applies straight away, while a higher one only takes effect after a cooling-off period. This delay gives you time to reconsider before spending more.

These settings are available in your account from your first day.

• Deposit limits that cap how much you add per day, week or month
• Loss limits that cap how much you can lose over a chosen period
• Instant changes when you lower any limit
• A cooling-off period before a higher limit applies

We recommend setting your limits before your first deposit, when it is easiest to decide on a budget calmly.

Session Time and Reality Checks

You can limit how long each session lasts and turn on reality checks in your account settings. Once active, a reminder appears during play showing how long you have been logged in and how much you have staked.

If you need a short break, a time-out pauses deposits and play for anywhere from 24 hours to several weeks while your account stays open. We will not send you offers to return during that period.

Self-Exclusion

If gambling feels out of control, you can self-exclude from your account settings. Choose a fixed period or permanent closure, and we will process the request promptly without asking for a reason or trying to change your mind. Self-exclusion rules are also described in our Terms and Conditions.

Opening a new account during a self-exclusion period is not permitted. One thing worth knowing: Freshbet operates under a Curaçao CGCB licence rather than a UK Gambling Commission licence, so accounts here don’t connect automatically to GAMSTOP, the UK’s national self-exclusion scheme. If you’re based in the UK and want a self-exclusion that covers every UK-licensed site, register with GAMSTOP separately at gamstop.co.uk.

Signs That Gambling Is Becoming a Problem

Problem gambling usually builds slowly. Common signs include chasing small losses, using money meant for rent or bills, hiding your play from the people around you and feeling restless on days you cannot gamble. If any of these sound familiar, take them seriously.

Gambling harm can affect anyone, and it is not a question of willpower or character. Asking for help early leads to better outcomes, and the organisations below offer free, confidential support today.

Support Organisations

These services are free to use anywhere in the UK.

• GamCare / National Gambling Helpline – 0808 8020 133 – free, confidential advice and support, available 24 hours a day
• GambleAware – information, advice, and a directory of treatment services across the UK
• Gamblers Anonymous UK – anonymous peer support meetings held throughout the UK

You can find these contacts on this page at any time, without logging in to your account.

Protecting Minors

Freshbet is strictly for adults aged 18 and over. We verify age at registration and may ask for proof again at any time. Any account found to belong to a minor is closed immediately and the balance refunded.

If children or teenagers use the same device, parental controls in your browser or operating system can block gambling sites. Our support team can recommend specific tools and help you set them up.