Privacy Policy
See how Freshbet collects, stores, and protects your personal data, including who we share it with and how to manage your details.
A betting account involves both money and personal information, so we want you to know exactly how we handle it. This policy covers the data we collect when you register, deposit, place a bet or contact support, and it answers the questions players ask us most often.
Freshbet operates under a Curaçao CGCB licence, and we apply the same data protection standards to every player, wherever they are based. For anything not covered here, our support team is available through the contact page.
What Gets Collected
When you register, we store your name, date of birth, address, email and phone number. To process deposits and withdrawals safely, we also keep verified card, bank or e-wallet details. In addition, we log technical data such as your device type and the pages you visit, which helps keep the site running smoothly.
We also hold the following records.
- Your betting and gameplay history
- Messages exchanged with us by live chat, email or the help centre
- Identity and address documents uploaded for verification
Each item is collected for a clear purpose, either to run your account or to meet a regulatory requirement. You can ask support at any time what we hold about you.
How the Data Gets Used
Our first use of your data is to confirm your age and identity, as nobody under 18 may play. The details of our identity checks are explained on the AML and KYC page. The same details let us process payments, settle bets and pay out winnings. We also compare account activity with known fraud patterns to protect you and the platform.
Promotional emails are sent only if you opt in, and every message includes a one-click unsubscribe link. When you contact support, our team may view your account history solely to resolve your query. We never sell your information to other companies for their marketing.
Who Sees This Information
Payment providers receive the details needed to complete card, bank and crypto transactions. Fraud prevention services may get limited data to help detect wider industry threats, and game providers receive the gameplay data needed to run their titles.
We share information with law enforcement only in response to a valid legal request. Marketing companies never receive customer data from us. Every partner that processes personal information is contractually bound to the same data protection standards we follow.
Cookies on the Site
Cookies are small files saved on your device when you visit our site. They keep you logged in, remember your preferences and show us which pages are used most, so we can fix errors and slow sections. You can block or delete cookies in your browser, though some features may then stop working.
Some advertising partners also place cookies to measure campaign results. On your first visit, our cookie banner lets you accept or decline each category separately. To change your choice later, clear your cookies and the banner will appear again. General rules for using the site are set out in our Terms and Conditions.
Keeping Data Safe
Your records are stored on encrypted servers behind firewalls. Account details are visible only to staff whose role requires it, every access is logged, and we review our security setup regularly.
We do not keep data indefinitely. After an account closes or stays inactive for a long time, records are held only as long as financial regulations require, which for transaction history is often several years. After that, the data is deleted or anonymised.
What Players Can Ask For
You can request a free copy of the personal data we hold about you by contacting support. Once confirmed, inaccurate details are usually corrected within a few working days. Requests to close an account or delete data are handled the same way, although some records must be kept longer where regulation requires.
You can also restrict some types of processing, for example by turning off marketing emails while keeping your account open. Our support team can guide you through each option. If you are unhappy with how your data has been handled, contact support first and we will explain the next steps.
Getting in Touch About This Page
For questions about this policy or your data, get in touch through our contact page, and we usually reply within one working day. Any significant change to this policy will be published on this page.