AML & KYC

Before you can withdraw at Freshbet, we need to confirm who you are. Anti-money laundering (AML) and know your customer (KYC) checks are part of operating under our Curaçao CGCB licence, and they apply to every account without exception. You can read more about our licence on the Legality page.

These checks stop stolen money and criminal funds from passing through our platform as deposits and withdrawals. They also protect your account, since a verified profile is much harder for anyone else to access or misuse.

How KYC Works at Freshbet

KYC confirms that the person behind an account is real and matches the details given at sign-up. We run basic checks when you register and ask for documents later, most often before your first withdrawal. Some checks are automatic database matches, while others need a photo of your ID or a quick selfie.

These are the documents we ask for most often.

• Proof of identity, such as a valid passport, driving licence or national ID card
• Proof of address, such as a utility bill or bank statement from the last three months
• Proof of payment method, such as a photo of your card with the middle digits covered
• Proof of funds in some cases, such as payslips or bank statements

Most checks are completed within a few working days, and clear, readable documents are usually approved faster. If your verification is taking longer than expected, our support team can tell you what is still needed.

Source of Funds Checks

A source of funds check shows where the money you deposit comes from. We may ask for one after large deposits, sudden changes in spending or betting patterns that differ from your usual activity. It is a routine step required of every licensed operator.

If we ask, you can provide payslips, bank statements, savings records or similar proof. Until we receive and review the documents, some account functions may be paused. Most players never reach this stage, as it mainly applies to high-value or unusual activity.

Ongoing Account Monitoring

Our checks continue after registration. Transactions are reviewed automatically, and activity such as a sharp rise in deposits, withdrawals to several different accounts or unusual betting can be flagged for a manual review.

We may also ask you to verify again if your account has been inactive for a long time, if your personal details change or if your activity level shifts noticeably. Our compliance team is trained to handle these reviews and escalate any genuine concerns.

How We Handle Suspicious Activity

When activity matches known money laundering indicators, our compliance team reviews it internally and, where required, reports it to the relevant authorities. By law we cannot tell a player that a report has been made.

These measures target financial crime, not everyday play. The vast majority of our customers will never be affected by them.

What Happens If Verification Fails

Most rejections happen because a photo is blurry, a document has expired or the name does not match your account. You can upload a corrected file from your account at any time, and resubmitted documents are usually approved quickly. If the reason is unclear, contact support and we will explain exactly what to send.

In rare cases, details may not match across documents or earlier checks. While we investigate, the account may stay restricted, and we will contact you if we need anything further.

How We Protect Your Documents

Verification documents are stored securely and used only to meet our compliance obligations. Access is limited to authorised staff, every view of a file is logged, and we never sell or share your documents for marketing.

You can ask us at any time which documents we hold for your account. We keep verification records for the period required by regulation, usually several years after an account is closed. More detail is available in our Privacy Policy.

Need Help With Verification?

If you have a question about a document request, a delay or an account restriction, get in touch through our contact page. Our support team usually replies within one working day. Gambling at Freshbet is for adults aged 18 and over, and our Responsible Gaming page lists tools to help you stay in control.